Total Response Education

This course provides techniques that enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

This course provides techniques that enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

This course will provide techniques that will enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

This course explains how to respond to bullying and harassment in the PSAP.

CEU: 1 ♦ Course Syllabus

These short courses are expected to take from 30-90 minutes each to complete and have been designed to offer ongoing education as part of PowerPhone's commitment to develop a creditable path to professionalism for public safety call takers and dispatchers.

These short courses are expected to take from 30-90 minutes each to complete and have been designed to offer ongoing education as part of PowerPhone's commitment to develop a creditable path to professionalism for public safety call takers and dispatchers.

In this course, you learn about cyber threats and explain common techniques used by bad actors to compromise your agency’s security. 

CEU: 1 ♦ Course Syllabus

This course is designed to introduce you to the field of emergency management and how essential disaster preparedness is to the communication center.

This course introduces telecommunicators to the field of emergency and disaster management.

CEU: 8 ♦ Course Syllabus

This certification course explores communication techniques that enable telecommunicators to have a direct impact on the successful outcome of a medical emergency, and provides an overview of medically-proven methods for gathering call information in an efficient manner, while determining the urgency of the call.

This certification course explores communication techniques that enable telecommunicators to have a direct impact on the successful outcome of a medical emergency, and provides an overview of medically-proven methods for gathering call information in an efficient manner, while determining the urgency of the call.

This certification course explores communication techniques that enable telecommunicators to have a direct impact on the successful outcome of a medical emergency, and provides an overview of medically-proven methods for gathering call information in an efficient manner, while determining the urgency of the call.

This certification course explores communication techniques that enable telecommunicators to have a direct impact on the successful outcome of a medical emergency, and provides an overview of medically-proven methods for gathering call information in an efficient manner, while determining the urgency of the call.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems. 2024

2024 Release - New Version

Prerequisite: Foundations of Call Handling

This course certifies and renews telecommunicators in Emergency Medical Dispatch including TCPR.

CEU: 24 ♦ Course Syllabus

Prerequisite: Foundations of Call Handling

This course certifies and renews telecommunicators in Fire Service Dispatch.

CEU: 16 ♦ Course Syllabus

This certification course examines the role of the telecommunicator in answering calls related to fire rescue emergencies and the dispatch of appropriate human and physical resources to fire related incidents such as fires, hazardous materials incidents, disasters, rescue and extrication situations.

This certification course examines the role of the telecommunicator in answering calls related to fire rescue emergencies and the dispatch of appropriate human and physical resources to fire related incidents such as fires, hazardous materials incidents, disasters, rescue and extrication situations.

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders.

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders.

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders. 2024

The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch. 2024

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

Prerequisite: Foundations of Call Handling

This course certifies and renews telecommunicators in Law Enforcement Dispatch.

CEU: 16 ♦ Course Syllabus

This certification course explains the role of the telecommunicator in answering calls related to law enforcement emergencies such as burglaries, robberies, domestic violence, and crisis interventions.

This certification course explains the role of the telecommunicator in answering calls related to law enforcement emergencies such as burglaries, robberies, domestic violence, and crisis interventions.

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers. 2024

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers.

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers.

This course explores where and how conflicts arise in the PSAP and offers strategies to address and minimize conflict among co-workers and supervisors.

CEU: 1 ♦ Course Syllabus

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course prepares students to perform the job of a public safety dispatcher for police, fire and EMS.

CEU: 40 ♦ Course Syllabus

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course explains the different types of radio systems used to dispatch and communicate with responders.

CEU: 1 ♦ Course Syllabus

This course introduces the telecommunicator to the unique challenges of dispatching resources to rural fire events.

CEU: 1 ♦ Course Syllabus