Continuing Education

This course provides techniques that enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

This course will provide techniques that will enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

This course provides techniques that enable the dispatcher and the agency to limit their liability by reducing risk and providing a higher level of service to protect callers and responders.

This course will train communication center supervisors regarding various topics related to supervision of communication personnel, leadership, discipline, training, stress, and liability reduction.

This course will train communications personnel on their role in law enforcement function and response to active shooting incidents.

To train students on the critical role they have as a telecommunicator in providing customer service and responding to a crisis, and the procedures that should follow to better protect callers and responders.

This course is designed to introduce you to the field of emergency management and how essential disaster preparedness is to the communication center.

This course will train communications personnel regarding the impact of domestic violence and their specific role in these incidents.

DRAFT DRAFT DRAFT This course trains telecommunicators how to respond to domestic violence calls.

This course will emphasize the role of the public safety telecommunicator in protecting our nation against terrorism through discussion of new Homeland Security initiatives, areas of vulnerability, and ways to reduce exposure to such vulnerabilities.

DO NOT USE This course will train communications personnel regarding hostage situations and specific tactics to communicate with hostage takers and work toward the safe release of hostages.

This course will train communications personnel regarding hostage situations and specific tactics to communicate with hostage takers and work toward the safe release of hostages.

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

In this course, you will learn procedures to deliver excellent customer service and develop positive call handling techniques.

As a 911 call handler, you are a vital link in the emergency response chain. You are also the lifeline to responding officers. This course will teach you about the dangers officers face and how to best minimize those risks.

As a 911 call handler, you are a vital link in the emergency response chain. You are also the lifeline to responding officers. This course will teach you about the dangers officers face and how to best minimize those risks.

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course provides the students with information necessary to understanding and performing the job of a public safety dispatcher and is the foundation to begin working in a police, fire, EMS or combined service communication center.

This course is designed to train communications personnel about the impact of domestic violence, sexual assault, and acquaintance rape on college campuses, and about their specific role in these incidents.

This course examines critical incident stress and PTSD among call handlers and the methods and treatment options used to decrease the effects of stress on telecommunicators.

This course will examine the contributing reasons for critical incident stress and PTSD among call handlers, and the methods that may be used to decrease stress effects as well as methods of treatment. 

This course on suicide intervention teaches telecommunicators how to recognize and respond to suicide related calls.