Recertification

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch. 2024

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders. 2024

This course teaches how to quickly recognize scenarios where a patient requires immediate CPR, and how to relay effective CPR instructions by phone to the caller. 2024

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems. 2024

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers. 2024

This course will empower you with the knowledge, tools, and skills to perform ongoing call assessments.

This recertification course explores quality assurance principles and provides you with the skills needed to conduct reviews of your call handlers. The information contained in this course serves as the building block to your success as a highly-trained call assessor.

This course recertifies telecommunicators on how to conduct Call Assessment using Total Response.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

This recertification course explores the latest techniques and guidelines related to EMD, with an emphasis on choosing Total Response protocols for medical emergencies, including stroke, cardiac arrest, and breathing problems.

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders.

This recertification course examines critical aspects of fire service dispatch, the basic principles that guide firefighters, and the crucial role of the dispatcher in communicating with callers and emergency responders.

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

This recertification course refreshes your knowledge of PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Recertification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers.

This recertification course explores critical topics in law enforcement dispatch including hostage negotiations, suicide intervention, and protecting officers.