911 Liability
This course explains how to limit individual and agency liability.
CEU: 8 ♦ Course Syllabus
911 Supervision
This course trains supervisors on the supervision of communication personnel.
CEU: 8 ♦ Course Syllabus
Active Listening Skills
This course explores seven active listening skills to enhance communication.
CEU: 1 ♦ Course Syllabus
Active Shooting Incidents
In this course, you learn to identify and respond to active shooting incidents.
CEU: 1 ♦ Course Syllabus
Active Shooting Response
This course trains telecommunicators how to respond to active shooting incidents.
CEU: 8 ♦ Course Syllabus
Aircraft Incidents
This course explores aircraft incident calls and how to determine what information should be gathered based on the location of the aircraft and the caller.
CEU: 1 ♦ Course Syllabus
Allergic Reactions
This course explains how handle calls about allergic reactions.
CEU: 1 ♦ Course Syllabus
Bleeding and Shock
This course explains how to respond to calls with traumatic injuries.
CEU: 1 ♦ Course Syllabus
Body Found
In this course, you explore how to respond to a call about a body found.
CEU: 1 ♦ Course Syllabus
Bullying and Harassment in the Dispatch Center
This course explains how to respond to bullying and harassment in the PSAP.
CEU: 1 ♦ Course Syllabus
Childbirth Calls
This course explains the role of the telecommunicator on childbirth calls.
CEU: 1 ♦ Course Syllabus
Crime Patterns
In this course, you explore identifying and addressing crime patterns.
CEU: 1 ♦ Course Syllabus
Crisis Communications Training
This course explains the telecommunicator's role in responding to a crisis.
CEU: 8 ♦ Course Syllabus
Cyber Threats in the Dispatch Center
In this course, you learn about cyber threats and explain common techniques used by bad actors to compromise your agency’s security.
CEU: 1 ♦ Course Syllabus
Deaf or Hard of Hearing Callers
In this course, you learn to respond to deaf or hard of hearing callers.
CEU: 1 ♦ Course Syllabus
Disasters and the Dispatcher
This course introduces telecommunicators to the field of emergency and disaster management.
CEU: 8 ♦ Course Syllabus
Domestic Violence Intervention
This course trains telecommunicators how to respond to domestic violence calls.
CEU: 8 ♦ Course Syllabus
Elevator Emergencies
In this course, you learn about elevators and different types of elevator emergencies.
CEU: 1 ♦ Course Syllabus
Entrapment
This course trains telecommunicators how respond to entrapment type calls.
CEU: 1 ♦ Course Syllabus
Hazardous Materials
This course prepares telecommunicators to recognize and respond to hazardous materials calls.
CEU: 1 ♦ Course Syllabus
Homeland Security for Telecommunicators
This course explains the role of the telecommunicator in protecting our nation against terrorism.
CEU: 8 ♦ Course Syllabus
Hostage Negotiations
This course trains communications personnel to respond to hostage situations.
CEU: 8 ♦ Course Syllabus
Information Gathering from Child and Senior Callers
This course identifies the unique challenges with very young or senior callers.
CEU: 1 ♦ Course Syllabus
Kidnapping Emergencies
This course explores the role the telecommunicator plays in kidnapping emergencies.
CEU: 1 ♦ Course Syllabus
Leadership Skills
This course explores the fundamental leadership skills that supervisors, trainers, administrators, directors, and deputy directors in the PSAP should possess.
CEU: 1 ♦ Course Syllabus
Managing Conflict in the Dispatch Center
This course explores where and how conflicts arise in the PSAP and offers strategies to address and minimize conflict among co-workers and supervisors.
CEU: 1 ♦ Course Syllabus
Non-Emergency Call Handling
In this course, you will learn procedures to deliver excellent customer service and develop positive call handling techniques.
CEU: 8 ♦ Course Syllabus
Outside Fires
In this course, you learn how to respond to outside fire calls.
CEU: 1 ♦ Course Syllabus
Overcoming Language Barriers
In this course, you learn to overcome language barriers during an emergency call.
CEU: 1 ♦ Course Syllabus
Protecting Firefighters
In this course, you learn how to help protect firefighters during an active fire incident.
CEU: 1 ♦ Course Syllabus
Protecting Law Enforcement Responders
This course explains the dangers officers face and your role in minimizing those risks.
CEU: 8 ♦ Course Syllabus
Public Indecency
This course familiarizes telecommunicators with different types of public indecency.
CEU: 1 ♦ Course Syllabus
Public Safety Telecommunicator Course
This course prepares students to perform the job of a public safety dispatcher for police, fire and EMS.
CEU: 40 ♦ Course Syllabus
Radio Communication Fundamentals
This course explains the different types of radio systems used to dispatch and communicate with responders.
CEU: 1 ♦ Course Syllabus
Responding to Burn Injuries
In this course, you learn to respond to calls reporting burn injuries.
CEU: 1 ♦ Course Syllabus
Rural Firefighting
This course introduces the telecommunicator to the unique challenges of dispatching resources to rural fire events.
CEU: 1 ♦ Course Syllabus
School Emergencies
This course prepares telecommunicators to act quickly and confidently to a variety of school emergencies.
CEU: 1 ♦ Course Syllabus
Sexual and Domestic Violence on College Campuses
This course prepares communications personnel to respond domestic violence, sexual assault, and acquaintance rape on college campuses.
CEU: 8 ♦ Course Syllabus
Stalking
This course helps telecommunicators identify and respond to stalking incidents.
CEU: 1 ♦ Course Syllabus
Stress Identification and Management
This course examines critical incident stress and PTSD among call handlers.