Foundations of Call Handling
Recommended for ALL users.
This course introduces PowerPhone's philosophy for effective emergency call handling and the Total Response Call Handling system.
This course is a requirement for EMD, FSD and LED certification.
♦ Course Syllabus
Emergency Medical Dispatch with TCPR Certification
2024 Release - New Version
Prerequisite: Foundations of Call Handling
This course certifies and renews telecommunicators in Emergency Medical Dispatch including TCPR.
CEU: 24 ♦ Course Syllabus
Fire Service Dispatch Certification
Prerequisite: Foundations of Call Handling
This course certifies and renews telecommunicators in Fire Service Dispatch.
CEU: 16 ♦ Course Syllabus
Law Enforcement Dispatch Certification
Prerequisite: Foundations of Call Handling
This course certifies and renews telecommunicators in Law Enforcement Dispatch.
CEU: 16 ♦ Course Syllabus
Call Assessment
This course teaches and renews telecommunicators on how to conduct Call Assessment using Total Response.
CEU: 8 ♦ Course Syllabus
Call Assessment SA
This course teaches and renews telecommunicators on how to conduct Call Assessment using Total Response SA.